Service Portfolio

Meet & Assist

Whether you are arriving, departing or transiting at Kuwait, Abu Dhabi, Rwanda and Sharm El-Sheikh International Airports, our meet and assist team are there to make your journey simple. From the moment you get to the airport, our concierge team are there to take care of your every need whether it is using our fast track immigration, lounges, dedicated check-in area, baggage delivery and collection service from your home, hotel or office or private transfers to and from your destination.

Over 100,000 people every year are assisted by our team as they arrive Kuwait International Airport. Always individually selected to ensure they speak the language of the guest that they are meeting, the skilled team understand the widely varying needs of guests travelling on business, on holiday, transferring, arriving or departing. The welcome is always an individual service on arrival or departure. Dedicated check-in counters, fast track immigration, dedicated waiting areas and our premium lounges provide the tools to ensure a seamless airport experience.

Our People are our product.

Pearl Assist guests are guaranteed a product that is personalized. Services are carefully capacity controlled to ensure that the individualized service that the Pearl product is renowned for is never compromised.

The classic product includes: A dedicated Pearl agent to each booking and fast track immigration services on arrival and departure. For guests wanting a more ‘exclusive’ experience, Pearl Assist offers a package including lounge access, buggy transfers through the airport and a bouquet of flowers for arriving guests. Services can be tailored to specific airlines, class of travel of passengers, terminal specific operations, protocol requirements and both country and regional specific culture wants and needs. With an expertise built up over years of providing meet and assist services in the region, the Pearl team is now renowned for not only its service, but its understanding of local cultures, traditions and their unique requirements. As well as understanding local cultures, the extensive knowledge of travel behavior throughout the year in the region helps us manage the periods of extraordinary demand around events. Additional offerings Pearl Assist offers a significant range of services at the airport in addition to the core meet and assist products: Lounge Promotions including integrated package offers with meet and assist service, chauffeur drive airside and landside with a range of vehicle types and sizes to suit a range of customers needs, baggage services including baggage delivery and collection from customers homes or hotels, floral services.

For bookings, please visit,our global platform, for a range of airport services delivered to our passengers throughout our global network. Every year, more than 400,000 bookings are made on this platform to support our global operations. You can also download our 'Pearl Assist' mobile phone application is built to improve our customer experience and help customers obtain more information about our services. The application includes lounge and meet and assist bookings, flight information, duty-free offerings, promotions, lost luggage portal in addition to some other services.